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  PROFESSIONAL SYSTEMS SOLUTIONS
Reduce your
tech worries and
limit downtime

RJFS Solutions


ActiveWatch Services

Tailored For

Raymond James Financial Services Advisors

 

Managing technology can be a challenge. Contact us to find out how we can help you meet RJ requirements, and keep your computers running smoothly.

Peripheral Vision’s ActiveWatch is a complete set of proactive maintenance services intended to keep your network and computer systems operating smoothly. Based on our work with several Raymond James branches we have developed a set of services tailored specifically to the needs of RJFS Advisors.

These services include:

  • Working with you to configure your systems using Windows Security so that we can perform system maintenance without being able to access your customer’s PII.
  • Working with you to configure and manage full-disk encryption using Windows Bit Locker.
  • Managing off-site backups with Mozy or other RJ approved vendors.
  • Ensuring that all critical Windows updates are installed in a timely fashion.
  • Providing and managing anti-virus and anti-spyware software and ensure scans are run on a regular basis. While we cannot guarantee your systems will never get a virus we will work with you to prevent any infection and to remediate any problems that do occur.
  • Updating a number of third party tools such as Adobe Reader and Flash, Java and others on a regular basis to reduce system vulnerabilities.
  • Providing best effort help desk support for non-RJ systems and applications.
  • Working with you and RJ support to troubleshoot issues with the RJ console or VPN. We have found that having a technical resource familiar with your systems can improve the time to resolution for these problems.
  • Monitoring various system indicators such as CPU and Disk utilization to identify potential problems and address them early.

Plans start $199 per month *

* Up to 3 users, no server, 1 hour of remote support per month.