CRM Service Offerings

Your customers are your most valuable assets. It is therefore essential that you have a properly planned and implemented Customer Relationship Management (CRM) solution for your business.

Whether you need guidance developing the strategy, or assistance implementing a CRM/eCRM software package, Peripheral Vision's CRM Consulting Practice can help. Our experienced professionals can help you attain a complete, affordable solution that's right for your business.

Peripheral Vision offers a wide range of focused business and technology services, including:

CRM Business Planning

• CRM Strategy Development
• Business Process Review
• Review of existing systems usage and recommendations for achieving improved effectiveness.

Cross-departmental CRM Business Functionality

• Sales Force Automation and Integration
• Customer / Prospect Profiling and Tracking
• Marketing and Campaign Management
• Results Tracking, Analysis, and Feedback
• Contact Management
• Dynamic Scripting
• Account Management
• Opportunity Management
• Customer Service Management and Incident Tracking
• Web-Site Integration for eCommerce and Self Service

CRM Software Implementation

Our broad background implementing many different CRM/eCRM packages enables us to provide the following services regardless of the package you are implementing.

• Requirements Definition
• Phased Implementation Definition
• Project Management
• Systems Design
• Work Flow Analysis and Design
• Custom Development and Enhancement of Existing Systems
• ERP and Accounting Systems Integration