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CRM Service Offerings

Customer Relationship Management (CRM) solutions for your business, from Peripheral Vision

Your customers are your most valuable assets. It is therefore essential that you have a properly planned and implemented Customer Relationship Management (CRM) solution for your business.

Whether you need guidance developing the strategy, or assistance implementing a CRM/eCRM software package, Peripheral Vision's CRM Consulting Practice can help. Our experienced professionals can help you attain a complete, affordable solution that's right for your business.

Peripheral Vision offers a wide range of focused business and technology services, including:

CRM Business Planning

  • CRM Strategy Development
  • Business Process Review
  • Review of existing systems usage and recommendations for achieving improved effectiveness.

Cross-departmental CRM Business Functionality

  • Sales Force Automation and Integration
  • Customer / Prospect Profiling and Tracking
  • Marketing and Campaign Management
  • Results Tracking, Analysis, and Feedback
  • Contact Management
  • Dynamic Scripting
  • Account Management
  • Opportunity Management
  • Customer Service Management and Incident Tracking
  • Web-Site Integration for eCommerce and Self Service

CRM Software Implementation

Our broad background implementing many different CRM/eCRM packages enables us to provide the following services regardless of the package you are implementing.

  • Requirements Definition
  • Phased Implementation Definition
  • Project Management
  • Systems Design
  • Work Flow Analysis and Design
  • Custom Development and Enhancement of Existing Systems
  • ERP and Accounting Systems Integration